Refund Policy

If the products we supplied do not meet the testing standards specified in the COA, and you provide us with the corresponding test report within seven working days of receipt, we will issue a full refund or provide a replacement product free of charge.

If you request a change to your order for personal reasons, you are responsible for any logistics costs already incurred; additionally, we will deduct 20% of the order amount to compensate for production and processing costs. We cannot issue a refund if the production of the ordered items has already been completed.

Products to be returned must be in their original, undamaged packaging; we cannot issue a refund if the packaging or the product itself is damaged.

Once we have received and verified the returned product, we will refund the payment within 5 business days via the original payment method used for the order.

We are unable to issue a refund if the product is damaged or rendered unusable due to moisture caused by improper storage, or if it is seized by local customs.